IT Product Owner Commercial (M/F/X) (2026-4967)

Function

The IT Product Owner Commercial (M/F/X) is accountable for shaping, prioritising and delivering digital solutions that support commercial growth and customer experience. The role acts as a key bridge between Sales, Marketing, Customer Service and IT, ensuring that commercial needs are translated into end-to-end solutions. This role plays a key part in enabling commercial teams to work efficiently, improving customer experience, and supporting scalable growth through well-aligned digital solutions.

The IT Product Owner Commercial (M/F/X) owns the commercial product backlog, covering both customer-facing solutions and commercial back-office platforms.

You will be based in Vilvoorde and will report to Head of Application & Development.

Your key responsibilities will be:

1. Commercial ownership & prioritisation

• Act as primary point of contact for Sales, Marketing and Customer Service regarding digital needs and improvements
• Collect, structure and prioritise commercial demands based on business value, customer impact and strategic alignment
• Define and maintain a clear product roadmap supporting commercial objectives
• Make prioritisation decisions and manage trade-offs transparently with stakeholders

2. End-to-end solution delivery

• Translate commercial needs into coherent end-to-end solutions that improve customer experience, sales effectiveness and operational efficiency
• Ensure solutions are delivered consistently across the commercial landscape, avoiding siloed or fragmented outcomes
• Coordinate delivery across multiple platforms and teams to ensure a seamless result for the business and customers

3. Team & collaboration

• Provide clear direction on priorities, scope and expected outcomes to the team
• Collaborate closely with other product owners, architects and platform teams
• Ensure timely, high-quality delivery and continuous improvement

4. Front-office solutions

• Drive continuous enrichment of the Customer Portal, focusing on usability, self-service and customer value
• Develop and expand API integration capabilities that enable smooth, scalable and value-driven interactions with customers and partners
• Ensure a consistent and intuitive customer journey across digital touchpoints

5. Back-office solutions

• Oversee key commercial platforms, including:
  • Customer relationship management (e.g. Dynamics 365 Customer Engagement)
  • Commercial data and insights platforms (e.g. data platform on Microsoft Fabric, Power BI)
• Ensure data is reliable, accessible and meaningful for commercial decision-making

6. Stakeholder management & communication

• Act as trusted partner for commercial leadership and operational teams
• Communicate clearly on priorities, timelines, dependencies and delivered value
• Keep internal and external customer needs central in all decisions

Profile

Degree & experience

• Master’s degree in Economics, IT, ...
• Experience as a Product Owner, Project Manager or similar role preferably in a digital, commercial or customer-oriented environment
• Experience with customer portals, digital integrations and data-driven solutions is highly desirable
• Experience leading or coordinating multidisciplinary teams
• Experience with Dynamics 365 Customer Engagement is a plus

Skills & competencies

• Strong business and customer-centric mindset
• Able to connect commercial strategy with concrete, deliverable solutions
• Strong prioritisation and decision-making skills
• Excellent communication and stakeholder management abilities
• Structured, pragmatic and outcome-oriented

Languages

• You communicate fluently in Dutch or French and English