Credit & Collection Officer (M/F/X) (2025-4290)

Function

We are looking for a Credit & Collection Officer (M/F/X) to assist with the collection of outstanding invoices, and the credit review of new and existing customers. The Officer will be responsible for the customer ageing balance of a division, and will act as single point of contact for its customers regarding their debts, payment dates/plans and disputes.

Your responsibilities will include:

• Being the first line of support for our customers regarding their open invoices, in particular:
  • Contacting customers and informing them of their overdue invoices (mails & phone)
  • Negotiating suitable payment dates / plans with our customers
  • Responding to customer queries (mails & phone)
  • Registering customer disputes & following up with the relevant responsible departments
• Ensuring Vinçotte has strong customer credit management processes:
  • Ability to analyze the financial status of present and future customers
  • Ensuring that customers with late invoices are reviewed in a timely manner
  • Implementing review processes with your Division regarding non-paying customers
  • Raising awareness of the importance of Credit Management in your Division
• Performing account receivable tasks, such as matching customer payments with their invoices
• Working in strong collaboration with all stakeholders to deliver lasting improvements to the Order-to-Cash process, and in particular being the single point of contact for your Division regarding Collection & Credit management

Profile

• Degree: Bachelor degree
• Languages: Fluency in French, Dutch & English.
• Experience: Minimum 3 years of experience in Collection / Credit Management environments, of which:
  • Experience in credit reviews
  • Experience in the Collection process
  • Proficiency in the Microsoft Office suite, especially Excel & PowerPoint
  • Experience in SAP and / or any Credit Management Software
• Skills:
  • Excellent interpersonal skills, including diplomacy and tack
  • Strong time management, enabling you to manage the big picture & details simultaneously & accurately
  • Excellent written and verbal communication skills & the ability to adjust your communication to your stakeholder
  • A demonstrated positive attitude: watchful, problem-solving, flexible, thorough, proactive
  • A strong work ethic: accountability, dedication, integrity
  • Stress resistant
  • Teamwork spirit with the ability to establish a responsible relationship